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Beginner's Guide to Agentforce

Beginner's Guide to Agentforce

Salesforce TDX 2025 was a landmark event for autonomous AI. I presented a session introducing Agentforce, exploring how administrators can configure autonomous agents powered by LLMs like Google Gemini.

Agentforce represents a shift from rule-based chatbots to autonomous agents. In this session, I highlighted how organizations integrate Google Gemini models through Salesforce’s BYOM (Bring Your Own Model) framework to drive advanced reasoning.

Key Takeaways:

  • Agentforce Core Concepts: Understanding topics, actions, user intents, and model choices.
  • Gemini & BYOM Integration: Linking Google Cloud Vertex AI and Gemini models to power Agentforce decision-making.
  • CRM Integration: Connecting Gemini-backed agents directly to Salesforce flows.
  • Testing Autonomous Actions: Monitoring how Gemini processes reasoning paths in the Agentforce test console.

View the Presentation

Watch the full recorded session on Salesforce+ to see Agentforce and Gemini integrations in action.